Service Charter 2011
Siena Airport has published for this year, a new service charter to give information about airport services.
We hope to come up to passengers’ expectations, then Siena Airport is available for information and special request.
Location
Siena Airport’s location is beautiful: the airport is in effect in the middle of tuscany country.
From Siena: via the trunk road SS73 (Costafabbri), 8 km up to the crossing for Ampugnano;
From Firenze: via the Motorways A1 (Firenze- Certosa) up to Siena (via trunk road Siena-Firenze), exit Siena Ovest, SS73 8 Km;
From Grosseto: trunk road Siena-Grosseto, exit S.Rocco a Pilli, Ampugnano;
From Arezzo:via the Motorways A1 (exit Val di Chiana), SS326, E78; exit S.Rocco a Pilli, Ampugnano;
Services in Siena Airport
Infocentre
Infocentre can deal with any problem. It is always open in operational hours.
Phone +39-0577-349218
Bar restaurant tabacchi
Because the restructuring of the “receiving passengers” area, the bar – restaurant services are momentarily suspended. They will be restored at the end of the renovation works.
Rent car
The offices are available calling the numbers:
HERTZ: +39-0577–45085
AVIS: +39-0577–270305
EUROPCAR: +39-0577–288938
MY TOUR SOC. CONS. ARL - +390577/236330 – +39335/7705733
RENTAL: +39-0577–222684
CAL: +39-338-6451504–335/7507832
SARTINI (with chaffeur): +39-0577–281074
ELLEPI (with chaffeur): +39-338–3347378
LUSINI (luxury car with chaffeur): +39-347–5008752
GABRIEL SIMON AUTONOLEGGIO +393342886765/+39055852720
CARONI TOURS s.n.c. +39333/6134141 - +393337577008
Parking
A short and long –stay car park is located alongside the terminal building. It is free and it’s not charged.
Taxies
Taxies are available outside the terminal, 24h/24h , calling the number +39-0577-49222
Quality and safety
In compliance with ENAC and Assaeroporti, Siena Airport effort to improve quality standars is constant and it means that the company has to monitor and pay attention to what customers say about the services provided.
Siena Airport commits itself with the passenger to give necessary assistence to resolve any problem.
The following indicator are nessary for mesure standards 2011.
In the airport are available some form for satisfaction and suggestion, for mesurement standards 2011, they are very importants fur our data elaboration.
| Quality factors | Indicators | Standards 2011 |
| Personal security | n. of theft and damage to car in the park | 0 |
| Total mislead luggage | 0 | |
| Passengers service | Staff kindness and helpfulness | 90% |
| Airport cleanliness | Toilet tidiness | 75% |
| Airport comfort | Airport overall comfort | 75% |
| Other services | Quality/price of bar restaurant | 75% |